FREQUENTLY ASKED QUESTIONS

How do I book an event with Paint the Town?

Booking with Paint the Town is a breeze, and we’re here to make it as stress-free as possible for you. Just reach out to us with all the exciting details about your event. Once we’ve discussed your vision and checked our calendar, we’ll guide you through the
process. A simple signed agreement and a 50% deposit are all it takes to reserve your date, then the remaining 50% is due 2 weeks prior to give you time to gather money from your group!

What payment methods do you accept?

We’re pretty flexible with payments. Whether you prefer swiping cards, bank transfers, Venmo or checks we’ve got you covered. Just choose what works best for you, and we’ll make it happen.

Can I make changes to my event after booking?

Life happens, right? If you need to tweak things after booking, just give us a shout. We’re all about making sure your event reflects your vision, so we’ll work with you to make those changes happen smoothly.

Can I mail you my decor ahead of time?

Absolutely! We understand that you may have some special decor items you’d like to include in your event. Depending on what it is, we can certainly accept and set it up for you. However, there’s one thing we don’t accept from other companies: balloons. We’re serious about maintaining a high standard of quality for our events, and that includes our balloons. Unfortunately, we’ve found that balloons from other sources, especially those bundled in kits from online retailers like Amazon, can be unpredictable and often not up to our standards. So while we appreciate your thoughtfulness, we’ll stick to our trusted sources for balloons to ensure your event looks its absolute best.

Do you come and clean up the balloons?

While our packages and pricing don’t typically include balloon cleanup, we’ve got you covered with an option to make your post-event experience hassle-free. For a fee of $250, we offer a cleanup service specifically tailored for Airbnb rentals. We’ll ensure the space is spick and span, so all you need to do is wake up, pack, and head out. However, if there are rentals involved in your package, we’ll return to collect them. We kindly request that all decor and balloons be removed beforehand to expedite the process. 

What is your policy on cancellations?

We totally get it if plans change. Just give us a heads up as soon as you can. Our cancellation policy is spelled out in the agreement. 

Can I request specific vendors or services for my event?

Absolutely! We’re all about making your vision a reality. We work with a whole network of local vendors from bakers, private chefs, florists, tour guides, etc. Let us know what you’re thinking and we’ll find the perfect match! 

Can we be in the house while you’re setting up?

We kindly request that the house/hotel be vacated during our setup time to ensure we can work our magic effectively! While guests are welcome to drop off their belongings, we require the space to ourselves to prepare for an unforgettable weekend. Typically, we’ll need about 2-2.5 hours to get everything just right, but rest assured, we’ll send you a text as soon as we’re finished so you can return and enjoy the transformed space. Need suggestions on nearby places to hang out while we work? We’ve got you covered! And let’s be honest, keeping it a surprise only adds to the excitement, doesn’t it?

How far in advance should I book my event?

The sooner, the better! Our calendar fills up fast, so snagging your spot early is key. But hey, if you’ve got a last-minute idea, shoot us a message, and we’ll see what we can do. 

Are there any restrictions on the type of events you can plan?

Nope, we’re down for whatever! From weddings to birthdays to corporate shindigs, we’ve got the skills to make any event shine. Let’s brainstorm and make some magic happen! 

How can I get in touch with Paint the Town to discuss my event?

Hit us up however you like! Drop us a line, shoot us an email, or slide into our DMs on social media. We’re here to chat and help you plan the party of your dreams. Let’s make it happen!

Do I have to book decorations, activities, and bonus add ons in order to book with you?

Nope! We offer everything a la carte, we’re here to help you with as little or as much as you need.

I want to do something unique and different while we’re in town, do you have any options?

We’d be happy to plan something fun and new for you! Celebrating an occasion, how about a private chef comes out to where you’re staying and prepares a meal for you and your loved ones? Want to see some mountain views, how about a hike and picnic above the city? Share your interests with us and we’ll come up with something exciting!

Do you book the Airbnb’s or hotels?

We do not, but we can recommend some based on what part of town you’d like to stay in and your needs. 

What do you require in order to book?

After we discuss what you are envisioning for your event and how we can help, Paint the Town will send over a proposal with pricing and what we would include. Once pricing has been reviewed and is accepted we will send over an agreement for you to sign and we will require a deposit in order to book. The rest of the total will be due two weeks prior to your arrival. We can set up a no interest payment plan to help you pay. Let us know if you have any concerns, party planning is supposed to be fun! We’ll help minimize your stress. 

We are traveling with our dogs, is there anything dog friendly in Asheville?
Asheville is very dog friendly! We can suggest breweries, restaurants, and activities that all allow dogs so they can join in the fun too.